Shop safely online with Trusted Shops
Whether you want to find a verified shop, know you can trust it, or feel protected after you buy: Trusted Shops makes your purchase safe – from the first click to after delivery.
Which shop can I trust?
Reviews
Genuine experiences from other customers show you whether a shop delivers on its promises. Trusted Shops reviews are verified and give you an honest basis for your decision.
More on reviewsShop search
Instead of checking every shop yourself, the Trusted Shops search shows you verified shops directly – filtered by category, rating and certification.
Go to shop searchHow do I protect myself from a fake shop?
The Trusted Shops fake shop list collects known fraudulent shops and warns you before you order there. One look at the fake shop list is enough to protect you from an expensive mistake.
Go to the fake shop listIs this website really genuine – or a copy?
With #trstd secret you check a website's authenticity the moment you visit it. Once you register with Trusted Shops, you set your personal secret - for example a greeting with your name, your favourite colour and a date that means something to you.
- You click the #trstd login in the Trustmark or in the website's navigation.
- If the site is genuine, it retrieves your personal #trstd secret and shows it to you.
- If your secret is missing or wrong, the site could not retrieve it – a warning sign of a fake copy.
#trstd app
Automatically confirms the site is genuine
Does this shop meet common quality standards at all?
The Trusted Shops Trustmark is awarded by Trusted Shops and cannot be bought. It confirms that a shop meets common quality criteria – and is withdrawn as soon as that is no longer the case.
- Verified identity & creditworthiness of the merchant
- Consumer protection checked with test orders
- At least 4.0 stars in Trusted Shops reviews
What if something goes wrong after I buy?
Buyer Protection covers your purchase – no matter which payment method you used. Whether the delivery is missing, something arrives damaged, or the return causes trouble: Buyer Protection applies as soon as you have already bought.
- Works regardless of the payment method
- Applies even after delivery
